Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how marlogrove (marlogrove Osaühing) collects, uses, and protects your personal information when you visit our website and use our vehicle air conditioning recharge and seasonal maintenance services. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection regulations.

Who We Are

We operate a vehicle air conditioning recharge and maintenance service in Tartu, Estonia. As the data controller, we determine the purposes and means of processing your personal information. We take our responsibility to protect your data seriously and comply with all relevant privacy laws and regulations.

Information We Collect

We collect information in several ways:

Contact information: When you contact us through our website, email, or phone, we collect your name, email address, phone number, and message content.
Service information: When you request our air conditioning recharge or cabin filter replacement services, we collect details about your vehicle and service requirements.
Website usage data: We collect information about how you interact with our website, including pages visited, time spent, and browsing patterns through analytics.
Device information: We automatically collect technical information about your device, browser type, operating system, and IP address.
Cookie data: We use cookies to enhance your browsing experience and track website performance.

Legal Basis for Processing

We process your personal information on the following legal bases:

Consent: When you contact us or request our services, you provide consent for us to process your information to fulfill your request.
Legitimate interest: We process data to improve our website, provide better customer service, and prevent fraud or misuse of our services.
Legal obligation: We may process data to comply with applicable laws, regulations, and tax requirements in Estonia.
Contract performance: We process information necessary to provide the services you have requested.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support.
To deliver and improve our air conditioning recharge and maintenance services.
To send you service confirmations, updates, and relevant information about our offerings.
To analyze website usage and improve user experience.
To prevent fraud, security breaches, and unauthorized access.
To comply with legal obligations and regulatory requirements.
To conduct business analytics and optimize our operations.

Data Retention

We retain your personal information for specific periods depending on the type of data and the purpose of processing:

Contact form inquiries: Up to 24 months after your last interaction with us, to maintain service history and respond to follow-up questions.
Service records: Up to 36 months to maintain customer service history and warranty information.
Analytics and cookie data: Up to 13 months to understand website trends and user behavior patterns.
Server logs: Up to 12 months for security and troubleshooting purposes.
Email correspondence: Up to 24 months unless longer retention is required for legal or contractual reasons.

After the retention period expires, we securely delete or anonymize your data. If you request deletion, we will remove your information promptly unless we are required to retain it by law.

Your Privacy Rights

Under data protection law, you have the following rights regarding your personal information:

Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can request correction of inaccurate or incomplete information.
Right to erasure: You can request deletion of your personal data under certain circumstances.
Right to restrict processing: You can request that we limit how we use your information.
Right to data portability: You can request your data in a structured, commonly-used format.
Right to object: You can object to certain types of processing, including marketing communications.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us recognize you and remember your preferences. We use both session cookies (temporary) and persistent cookies (long-term). You can control cookie settings through your browser, though disabling cookies may affect website functionality. We also use similar tracking technologies like pixels and web beacons to monitor website performance and user behavior.

Third-Party Services

We may share your information with third-party service providers who assist us in operating our website and providing services, including analytics providers, hosting services, and customer support platforms. These service providers are contractually obligated to use your information only as necessary to provide services to us and must maintain appropriate data protection measures. We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We use encryption, secure server infrastructure, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials.

Data Protection Authority

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Estonian data protection authority. You can contact the Data Protection Inspectorate (Andmekaitse Inspektsioon) for assistance with privacy concerns or disputes regarding our data handling practices.

International Data Transfers

Your information is primarily processed and stored within Estonia and the European Union. We comply with all applicable data transfer regulations and do not transfer your data outside the EU/EEA without appropriate safeguards and your explicit consent where required.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Phone: +372 654 8927

Address: Narva Road 47, Tartu, 51009, Estonia